{"title":"Refund Policy","content":"TaoClarity — REFUND POLICY\n\nLast Updated: August 23, 2026\n\nThis Refund Policy explains the refund terms for purchases made through the TaoClarity\nwebsite and mobile application (collectively, the \"Service\"), operated by TaoClarity\n(\"we\", \"us\", or \"our\").\n\n1. 14-DAY MONEY-BACK GUARANTEE\nWe want you to feel confident using TaoClarity. If you are not satisfied with a reading\nor other digital content you purchased, you may request a full refund within 14 days of\nyour purchase date. This 14-day money-back guarantee applies to all qualifying purchases\nunless otherwise indicated.\n\n2. HOW TO REQUEST A REFUND\nTo request a refund, contact us at hello@taoclarity.app within 14 days of your purchase.\nPlease include the email address used for the purchase and the date of the transaction so\nwe can locate it quickly. We typically respond within 24-48 hours.\n\n3. PROCESSING OF REFUNDS\nApproved refunds are returned to your original payment method. Depending on your bank or\npayment provider, the refund may take a few business days to appear on your statement.\n\n4. TECHNICAL FAILURE\nIf a reading fails to generate a result due to a technical error on our side (for example,\nthe reading does not complete or the result cannot be delivered), we will, at our\ndiscretion, either issue a credit toward a future reading or re-run the reading at no\nadditional charge.\n\n5. PURCHASES MADE BY MISTAKE\nIf you believe you were charged in error or did not authorize a purchase, please contact\nus within 14 days of the charge. We will review the transaction and, where the charge was\nnot authorized or was made in error, we will resolve it in accordance with applicable law.\n\n6. PAID FEATURES AND MEMBERSHIPS\nAny membership or multi-reading plan is subject to the same 14-day money-back guarantee\non the qualifying purchase when requested within 14 days.\n\n7. NON-REFUNDABLE CASES\nExcept where required by applicable law, refunds requested after the 14-day guarantee\nperiod, or for purchases already refunded, are not available.\n\n8. DISPUTES\nIf a dispute arises that we cannot resolve directly, it will be handled in accordance with\nthe terms set out in our Terms of Service, including any applicable governing law and\njurisdiction provisions.\n\n9. PAYMENT PROCESSOR\nOur order process is conducted by our online reseller Paddle.com. Paddle.com is the\nMerchant of Record for all our orders. All refunds are processed in accordance with\nPaddle's terms and will be credited back to the original payment method used for the\npurchase. Paddle provides customer service inquiries and handles returns related to\nyour purchase.\n\n10. CHANGES TO THIS POLICY\nWe may update this Refund Policy from time to time. We will post any changes within the\nService and update the \"Last Updated\" date above.\n\n11. CONTACT US\nIf you have any questions about this Refund Policy, please contact us at:\nhello@taoclarity.app\n\nVersion: 2.1","version":"2.1"}